About your booking
Your hire contract is with the supplier, so they're responsible for putting things right. If you're unhappy with the vehicle, the chauffeur or anything about your hire:
- Contact the supplier first, in writing (by email), using the details in your booking confirmation. Explain what went wrong and what you'd like them to do, and include your booking reference.
- Give them a chance to respond. Most suppliers will reply within a few days.
If it isn't resolved
If you haven't had a reply within 14 days, or you're not happy with the supplier's response, email us at info@eventcarhire.co.uk with your booking reference, a short summary, and copies of any messages with the supplier.
We'll acknowledge your email within 5 working days. Although we're not a party to the hire contract, we'll look into it, contact the supplier, and do our best to help you both reach a fair outcome. We can't guarantee a particular result, but we take every complaint seriously, and suppliers who don't meet our standards may be removed from the site.
About our website or service
If your complaint is about Event Car Hire itself, for example our website, our emails or how we've handled your information, email us at info@eventcarhire.co.uk. We'll acknowledge it within 5 working days and aim to give you a full response within 14 days.
For concerns about your personal information, see the Privacy Policy.
Reviews
We welcome honest reviews. If you leave a review about a hire, please name the supplier who provided it and keep it fair and accurate.
Event Car Hire is a trading name of Premier Carriage Wedding Cars Ltd. Registered in England & Wales, company no. 04319797. Registered office: 15 Rockstone Place, Southampton, Hampshire SO15 2EP. VAT no. GB 249 0919 81.